Since the 2019 novel coronavirus broke out in the world, 24LENSES has been the subject of sustained attention to the development of the epidemic. In these difficult times, the health and safety of you and our employees is our priority.
To continue to meet customer needs and ensure safety, we have taken the following steps:
1. Our manufacturing facility provides continuous, safe, and timely support to meet customer needs, in full compliance with suggestions from public health authorities and local government regulations, and practicing strict disinfection processes as usual.
2. We partnered with DHL and PTT and many other world-famous carriers, who continue to deliver to locations around the world, where local conditions and restrictions permit, following strict safety standards.
3. We have implemented rigorous measures and protocols to ensure that our employees can safely support customers.
4. To ensure the best customer experience, we have updated our return and refund policy by extending the return and after-sales guarantee period from 14 days to 30 days. For items received within 30 days, unopened and undamaged with the original packaging, if you no longer want them, you can contact our customer service, and we will arrange return service as soon as possible. For more details, please see our return and refund policy.
COVID-19 is a huge challenge for the whole world, but 24LENSES believes we will overcome it through our joint efforts. We really appreciate your continued support and love, it means a lot to us. This time we are still fighting side by side. Together, we will make a difference!
For any question, consultation, or return/refund request, do not hesitate to contact us here.
Remember that 24LENSES is always there with you. We send our hopes for health and safety to all of you.