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Shipping Information

FREE SHIPPING

Below are the free shipping offers available on 24Lenses.com.

  • FREE Standard 14-21 Day Shipping on all orders.
  • FREE DHL Express 2-7 Day Shipping on all orders 80€ and over (excluding taxes).

SHIPPING COSTS + DELIVERY TIMES

Orders must be placed by 12pm GMT +3 to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

Shipping MethodCostsTotal Delivery Time (including processing time)
Standard ShippingFREE14-21 business days
DHL Express5.95€3 – 5 business days
DHL Express 24h*9.95€1 – 2 business days

*Available in select destinations: Belgium, Denmark, Finland, France, Germany, Italy, Morocco, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland.

Orders must be placed by 12 pm GMT+3 Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. 24lenses.com offers FREE Standard 14-21 Day Shipping on all merchandise. Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service.

P.O. BOX

We do not ship to P.O. Box addresses. Any order containing a P.O. Box will be canceled and refunded immediately.

INTERNATIONAL SHIPPING

We ship international orders through Standard Postal Service or DHL Express. Where available, you will be able to select your preferred shipping method at checkout.

For DHL Express we offer a flat rate of 5.95€ shipping on orders of 79.99€ and below (excluding taxes) and FREE shipping on international orders 80€ and over (excluding taxes).

For DHL Express 24h we offer a flat rate of 9.95€ shipping.

All orders ship Monday through Friday, excluding holidays within the Republic of Turkey.

24lenses.com currently accepts order shipping to the following destinations:

American SamoaGreecePhilippines
AndorraGreenlandPoland
AnguillaGrenadaPortugal
Antigua and BarbudaGuadeloupePuerto Rico
ArubaGuernseyReunion
AustraliaGuineaRomania
AustriaGuyanaRussia
BahamasHaitiSaint Barthelemy
BahrainHungarySaint Kitts and Nevis
BarbadosIcelandSaint Lucia
BelgiumIrelandSaint Martin
BelizeIsle of ManSaint Pierre and Miquelon
BermudaIsraelSaint Vincent and the Grenadines
BoliviaItalySamoa
BrazilJamaicaSan Marino
BulgariaJapanSao Tome and Principe
BurundiKenyaSenegal
CanadaKorea, SouthSerbia
Cape VerdeKuwaitSeychelles
Caribbean NetherlandsLatviaSierra Leone
Cayman IslandsLebanonSingapore
Central African RepublicLiberiaSlovakia
ChileLiechtensteinSlovenia
ColombiaLithuaniaSolomon Islands
Costa RicaLuxembourgSomalia
Cote d’IvoireMalaysiaSouth Africa
CroatiaMaliSpain
CuracaoMaltaSuriname
CyprusMarshall IslandsSwaziland
Czech RepublicMartiniqueSweden
DenmarkMayotteSwitzerland
DjiboutiMexicoTajikistan
DominicaMicronesiaThailand
EgyptMonacoTimor-Leste
Equatorial GuineaMontserratTonga
EstoniaMoroccoTrinidad and Tobago
Falkland IslandsMozambiqueTurkey
Faroe IslandsNamibiaTurks and Caicos
FijiNauruTuvalu
FinlandNetherlandsUnited Kingdom
FranceNew CaledoniaVanuatu
French GuianaNigerVenezuela
French PolynesiaNorwayVirgin Islands, British
GermanyPalauVirgin Islands, U.S.
GibraltarPanamaWallis and Futuna Islands
 Papua New GuineaZambia

DHL EXPRESS

  • Delivery is approximately 3-7 business days after the time of shipment
  • The package is traceable and your shipping confirmation will include tracking information
  • The package can be tracked HERE
  • Delivery will be made by DHL Express

DHL EXPRESS 24H

  • Delivery is approximately 1-2 business days after the time of shipment
  • Available to select EU countries.
  • The package is traceable and your shipping confirmation will include tracking information
  • The package can be tracked HERE
  • Delivery will be made by DHL Express

PLEASE NOTE

  • Orders are usually packed and ready to ship 1-2 business days after the order is placed
  • A “business day” is considered to be Monday through Friday, excluding holidays
  • Please allow 24 hours for tracking information to update once you receive a tracking number
  • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates, so plan your order accordingly.
  • All prices are quoted in the Euro “€” currency
  • Duties and taxes vary by country/region of the destination so please check with your customs office before making a purchase.
  • Shipping (even when FREE), taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.
  • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
  • International order totals cannot exceed €500
  • If you have additional questions, please contact customer service HERE

SHIPPING + TAXES REFUND

Unfortunately, we cannot refund your original shipping, taxes, and fees even if your order was advertised as free shipping. A 30€. Please contact us for more information.

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order. To ship to multiple addresses, please make a separate order for every address you want to ship to.

BUSINESS DAYS + HOLIDAYS

All orders ship Monday through Friday, excluding holidays within the Republic of Turkey. For DHL Express and DHL Express 24H Shipping: Orders must be placed by 1 pm GMT+3 to be processed on the same business day, otherwise, it will be processed the next business day.

Packages do not ship from our fulfillment center on the following holidays:

  • New Year’s Day – January 1st
  • National Sovereignty and Children’s Day – April 23rd
  • Labour Day – May 1st
  • Commemoration of Atatürk – May 19th
  • Democracy and National Unity Day – July 15th
  • Victory Day – August 30th
  • Republic Day of Turkey – October 29th

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on 24lenses.com, sign in to access My Account that will contain your order information. You can also contact 24Lenses Customer Service by email to track your order.

For more information or questions, please contact 24Lenses Customer Service by clicking here.

CUSTOMS & DUTIES

You should check your local import and customs laws before trying to make any purchase from us as some countries prohibit the import of contact lenses from abroad or will require extra documentation such as a doctor’s or optician’s prescription if the ordered lenses are with power.

We will not be held responsible if your order is stopped by your countries customs services and duties are required. Failing to pay your duties and abandoning your order does not entitle you to a refund. If your order is returned to us by your countries Customs for any reason, a fee of 30€ will be deducted from your refund to cover our shipping costs, even when shipping was mentioned as FREE when you ordered.

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